Refund & Cancellation Policy

1. Enquiries and quotes

Submitting a quote request or calling us is always free and creates no obligation to book. No payment is taken, and nothing is refundable, until you have agreed to a specific fare and made a payment.

2. Airline fare rules govern your booking

Once a ticket is issued, refund and cancellation rights are set by the fare rules of the airline ticket you purchased, not by us. Some fares are fully non-refundable; others allow a refund minus a cancellation fee, or a change for a fee plus any fare difference. We explain the applicable rule for your specific fare before you pay, and you can ask us to repeat it in writing.

3. Requesting a change or cancellation

Contact us as soon as possible by phone or email with your booking reference. We will confirm with the airline what is permitted under your fare and any associated cost before proceeding, and will not make a change without your agreement.

4. Our service charges

Any service charge we apply for arranging a booking is disclosed to you before payment. Our service charge is separate from, and is not covered by, airline refund or change fees.

5. Airline schedule changes, delays and cancellations

Where an airline cancels or significantly changes a flight, your rights (including any entitlement to a refund, rerouting, or compensation under UK261/EU261 passenger rights rules) come from the airline and applicable law, not from us. We will help you pursue these with the airline where we reasonably can.

6. How to request a refund

Email info@bookairtravel.net or call 0204 584 2551 with your booking reference. We will confirm what is due back to you and the expected timeframe, which depends on how quickly the airline or payment processor settles the refund.